How can we help?
Reach a person by email, read the documentation, or get help with the Word, Outlook, and Gmail add-ins — whatever gets you unblocked fastest.
Getting started
Step-by-step guides for legal research, document review, drafting, translation — and the Word, Outlook, and Gmail add-ins.
Browse the docsdocs.judicio.aiAccount & billing
Questions about your account, billing, or how to get something done? Email us and a person will get back to you.
Email ushelp@judicio.aiSomething's not working
Report a bug, a technical issue, or a security concern — including anything you spot in the Word, Outlook, or Gmail add-ins.
Email ussupport@judicio.aiSECURITY: PRIORITY TRIAGECommon questions
How quickly will I hear back?
We aim to respond to email support within one business day. Security reports are triaged with priority — email support@judicio.ai and our team will investigate promptly.
I use the Word, Outlook, or Gmail add-in and need help.
Start with the add-in guides at docs.judicio.ai/add-ins for install and sign-in. Every add-in feature requires an active Judicio subscription — sign in with your existing account. Still stuck? Email support@judicio.ai and include which add-in and host (e.g. Word on Windows) you're using.
What should I include when I report a problem?
A short description of what you expected versus what happened, the feature or add-in involved, the host or browser, and a rough time it occurred. Screenshots help. Please don't paste confidential client material — a redacted example is enough for us to reproduce most issues.
How do I manage billing or cancel?
Billing is managed from your account in the web app. See our Cancellation Policy for how cancellations and refunds work, or email help@judicio.ai and we'll walk you through it.
Still need a hand?
Email us and a real person will help — or book a walkthrough with our team.
We typically reply within one business day